Replacing HR and IT legacy systems with a new service portal to simplify access and maintenance of internal IT and HR services.
UX/UI Designer in a cross-functional team. Leading the design of the portal and supporting the design of IT and HR service offerings.
To start the engagement I worked closely with marketing team to align the visual design aspects of the portal with internal branding guidelines. Getting this aspect of the design signed-off early enabled me to chip away at the final detailed design while I contributed to the design of the service offerings.
Workshops were run with IT and HR teams to understand what services were to be offered as part of the MVP release. Through this process we were developed a schedule for engaging with IT and HR subject matter experts across the business.
We designed our forms through workshopping ideas with the project team and subject matter experts. I then used Figma to produce prototypes which we user tested with a range of staff. The findings from the user testing were presented back to the project team and feedback was used to iterate and refine our forms.
To design the information architecture of our service portal I used the card sorting feature of the Optimal Workshop Suite to conduct user testing. This design went through a few rounds of iteration, the technology section of the catalogue was particularly challenging due to the use of tech jargon.
We user tested the portal with screen reader users to ensure that the design would work with the preferred screen reading software. An accessibility statement was also written to provide transparency around portal accessibility standards.
We worked closely with the Change Management team to support training materials for the portal release. Upon release a team was setup to capture feedback and support continuous improvement.
Competing priorities - The project was split in workstreams to deliver different aspects of the portal. A desire to work quickly meant that ways of working were not defined initially. This created a bottleneck for design resource early on in the project which made it difficult to prioritise requests. This was resolved communication and planning. As the project developed we settled into a sustainable delivery cadence.
Technical constraints - Working with an out of the box product meant that requests and designs were not always aligned with how the product was intended to function. By working closely with our Developers and product subject matter experts I was able to translate designs within technical constraints.
Portal information architecture - We used card sorting to user test our portal IA. We iterated and tested our structure over several rounds across a range of users.
Mega menu user testing - We used the development instance of the portal to user test our mega menu. The tech offerings were particularly tricky to dial in.
Understanding technical constraints - Conducting research and having conversations internally helped balance design decisions with out of the box functionality.
User tested forms - Through working closely with subject matter experts and conducting user testing we were able make services easy to access for users and fulfill for staff.